DO IT Solutions are a team of innovative IT specialists, web designers and graphic designers working together to bring our customers the best standards in IT customer service, support and solutions. In business since 2009 and registered under Real T Explorer Pty Ltd in 2012, DO IT Solutions has also been known as Direct & Online IT Solutions.

Our Directors:

Michael Armenis

Michael Armenis is an MCP (Microsoft Certified Professional) with extensive knowledge in many aspects of IT support and development. As an MCDST (Microsoft Desktop Support Technician) he has provided continuous desktop and network support, offering the best IT solutions to our customers at a very competitive rate. He has over a decade experience in hardware assembly, network set up and administration, software development, graphic design, web design and mobile integration systems. Michael is also our Audio Visual specialist, with over 10 years experience.

Anca Armenis

Anca Armenis is an experienced Process and Procedure Specialist with practice in all aspects of systems redesign, implementation and training. As a Business Support Specialist for Suncorp Metway Ltd and Contracts Administrator for Flemdale Pty Ltd T/A CSG Business Centre (formerly known as XEROX Business Centre) she has developed a number of systems and procedures along with various reporting software, implemented with the scope to improve business performance and customer service for those companies (Click here for more info). Anca is aslo a talented Graphic Artist and has experience in Web design as well as a good understanding of some programming languages such as VB, HTML and SQL coding.

Accreditations:

Our promise to you:

We pride ourselves in providing the highest level of customer service possible. We offer scalable levels of support to help manage your network infrastructure and provide peace of mind for your business. We believe technology should be transparent to the user, enabling you to concentrate on your business while technology assists you in achieving your objectives and maintaining your competitive edge. We will keep you informed as we provide consistent and reliable support with a high standard of customer service along with all of our Information Technology and Audio Visual Services. You will deal with the same people each time you contact us and you will not need to explain yourself each time. We are not a large corporation hence you will not be treated like a number, we like to communicate on a first name basis.

Frequently Asked Questions

How do I order a computer package from DO IT Solutions?
How do I order software from DO IT Solutions?
When will I receive my goods?
How do I purchase a website from DO IT Solutions?
How quickly can I get my website once I have purchased it from DO IT Solutions?
How many changes can I make to my new website/software while it's in development?
Can I change my website/custom software once it is online/released?
Can you create a logo using my pictures?
What methods of payment do you accept?
What are your payment conditions?
Do you give refunds?
Do you offer warranties for goods?

 

 How do I order a computer package from DO IT Solutions?

Please submit an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with the specifications for your request and we will endeavour to reply with a free quote within 24 hours.

 How do I order software from DO IT Solutions?

Please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. outlining the requirements for the software and one of our specialists will reply with a free quote within 24 hours.

 When will I receive my goods?

DO IT Solutions will endeavour to deliver (and assemble as needed) all hardware and software within one to three business days of receiving full payment for the goods, as long as all hardware and software are in stock, unless otherwise stipulated in the quote. For all our custom designed software the release date may vary based on the volume of work involved in the programming / coding of the software. Our DO IT Solutions programming team will endeavour to finalize all work within the term agreed upon. Full payment of the software is required prior to the release date or as stipulated by the agreement.

 How do I purchase a website from DO IT Solutions?

We have create various websites, to suit a wide range of requirements and budgets. You can visit our Web Design page for more information or just click on the Website Instant Quote link to find out how much your site would cost. As most of the time we can do an even better price than the one quoted by our calculator please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 1300 36 48 48 and we can offer a free quote based on your needs.

 How quickly can I get my website once I have purchased it from DO IT Solutions?

You could have your own site ready and online within 5 business days. This only applies for a basic website template with little customisation and if you have provided us with the site content (wording and graphics) at the time the deposit is paid. This website would only include up to 6 web pages. If you require additional website elements please contact us and we will work out the required time to finalize your site in a new quote. For more complex sites we will have a website demo ready for you within the time frames stipulated in the contract/invoice and then work on customizing it for you as per your requirements, endeavouring to have it ready and online within the agreed time (as advised by us prior to the deposit payment).

 How many changes can I make to my new website/software while it's in development?

Once we have a website/software demo for you to customize we also include up to 2 major changes (menu changes, module changes and / or graphic changes) and 3 minor changes (theme colours, backgrounds and / or stock graphics) free of charge. Any additional requested changes will be charged at our current hourly rate and may create delays in finalizing your website/software. We will advise you of the costs and estimated time required for any additional changes before any such work is performed.

 Can I change my website/custom software once it is online/released?

We will provide you with training material and one hour free personal or remote assistance training (if you require it) to help you learn how to use the back end of your new website/software and make changes as you need. For any major changes (menu changes, module changes and / or graphic changes) please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 1300 36 48 48 for a new quote (website/software editing is normally charged on an hourly rate basis unless major redevelopment of the website/software is required).

 Can you create a logo using my pictures?

We normally create logos using custom drawn graphics and transfer the copyright to you upon receiving full payment. However, should you wish to incorporate pictures of real life things and/or people, it is your responsibility to ensure that the pictures you provide to us are copyright free (or that you own the copyright) and that their use is not in breach of any privacy laws.

 What methods of payment do you accept?

DO IT Solutions will accept all payments made by Direct Deposit (into the bank account listed on our invoice), Cheque or Credit Card (via our website). Please note that in most cases all payments must clear prior to the delivery of our goods and services to your company.

 What are your payment conditions?

DO IT Solutions offer free quotes for all goods and services you require. All prices listed on our site are GST exclusive (unless otherwise specified). Some of our services will be preceded by an invoice and our T&C which will outline the terms and conditions of the agreement and the payment options.

IT Support: For all our established customers we may allow a 14 day payment period for any onsite or remote assistance work. For new customers we will provide a quote for the time to be charged and upfront payment is required before any work can commence.

Hardware: For all computer packages and hardware a full payment of all goods must be made and must be cleared in our bank account prior to the delivery of the goods. For all our established customers we may allow a 14 day payment period for all assembly / installation costs of the hardware after the delivery date.

Software: Third party software orders require full payment prior to the installation date. For custom made software DO IT Solutions will provide a quote with the agreed payment terms and deposit requirements.

Website: DO IT Solutions require a 50% of the total invoice cost to be made upfront as a deposit before any work can commence. Full payment is required prior to the release date for the website (prior to the site being online on your domain).

Graphic Design: DO IT Solutions require a 50% of the total invoice cost to be made upfront as a deposit before any work can commence. Full payment is required prior to the handover of the graphics.

All DO IT Solutions goods (hardware, software, websites, graphics etc) remain our property until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 3% per month on the outstanding balance until such time as the balance is paid in full and final settlement occurs. For more information please read our T&C section. Returned cheques will incur a AU $50 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

 Do you give refunds?

DO IT Solutions will not offer any refunds on hardware or third party software which are not affected by factory faults. Please ensure that you have read all of the specifications for the hardware and software in our free quote, prior to placing the order and making full payment. Should you change your mind about your order after the deposit or full payment is made, DO IT Solutions reserves the right to withhold the paid deposit or even the full order price for all computer packages.

DO IT Solutions will not offer any refunds for any work commenced and undergo for the purpose of creating software, a website and/or graphic / art work. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Should you change your mind about your order after the deposit or full payment is made, we reserve the right to withhold any monies. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, may be refunded.

 Do you offer warranties for goods?

Majority of our hardware come with factory warranties. Should you require additional extended warranties please discuss this with our specialists prior to placing your order. For all our website and software design services we offer ongoing support free of charge for any malfunctions caused by design faults.

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DO IT Solutions Terms and Conditions

Privacy Statement
Confidentiality
Exclusions and Limitations
Payment
Cancellation Policy
Termination of Agreements and Refunds Policy
Availability
Log Files
Cookies
Links to this website
Links from this website
Copyright Notice
Use of Images and Graphics
Content Provided by Client
Communication
Force Majeure
Waiver
General
Notification of Changes

In using our services and products you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Australian Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company use any information collected from individual customers only on a need to know basis . We constantly review our systems and data to ensure the best possible service to our customers.

 Confidentiality

 Client records are regarded as confidential and therefore will not be divulged to any third party, unless legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all of their own Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services (by form of letters or e-mails). Where appropriate, we shall issue Client’s with appropriate written information, handouts, e-mails or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

 Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
•excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
•excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

 Payment

Cash, all major Credit/Debit Cards, or Direct Transfer are all acceptable methods of payment. Our Terms are 50% of total website cost is payable upfront as a deposit and payment in full before all back-end passwords and use of back-end website training is provided. All Company goods (hardware, software, websites, graphics, code etc.) remain the property of the Company until paid for in full. The Company reserves the right to retrieve it's property (i.e. hardware, software and/or intellectual property) from the client's premises/website/online space, whenever possible, were a payment agreement could not be achieved and with prior notice to the client. Monies that remains outstanding by the due date will incur late payment interest at the rate of 3% per month on the outstanding balance until such time as the balance is paid in full and final settlement occurs. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
Returned cheques will incur an AU $50 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

 Cancellation Policy

Minimum 72 hours notice of cancellation is required. Notification for instance, in person, via email, phone call and/or mobile phone ‘text message’, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a AU $100 charge to cover any subsequent administrative expenses.

 Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, may be refunded. The Company will not offer any refunds on hardware or third party software which are not affected by factory faults. Please ensure that you have read all of the specifications for the hardware and software in our free quote form, prior to placing the order and making full payment. Should you change your mind about your order after the deposit or full payment is made, we reserve the right to withhold any monies.

 Availability

Unless otherwise stated, the services featured on this website are only available within Australia, or in relation to postings from Australia. All advertising is intended solely for the Australian market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

 Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

 Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

 Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

 Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

 Copyright Notice

Copyright and other relevant intellectual property rights exists on all text, graphics and programming codes relating to the Company’s services and the full content of this website.
This Company’s logo is a registered trademark of this Company in Australia.

 Use of Images and Graphics

The Company purchases graphics and stock images from BigStock Photo and only charges the customer for the costs associated with acquiring the standard and or special licences for each graphic/image and the editing work required by the client. In using such graphic/image the client agrees to comply with all terms and conditions of use as noted by BigStock Photo. See the following link for more information: http://www.bigstockphoto.com/usage.html. DO IT Solutions assumes no responsibility for the misuse by the client of any supplied stock graphic/image. The client is fully liable, for all purposes, for the purpose of use or intent of use of any such graphics/images. DO IT Solutions assumes no responsibility or liability for the use of any graphics/images supplied by the client. It is the client's responsibility to adhere to the terms of use and copyright rules as enforced by the creator/distributor of those graphics/images.

  Website/Graphic/Code Content Provided by Client

The Company takes no responsibility, legal or of any other kind, for any content (i.e. text, graphic, photo, programing code etc.) provided to us by the client. It is the client’s responsibility to ensure that such content does not breach any Copyright and/or other Australian laws. We reserve the right to refuse the upload/use of any contend we deem offensive, or in breach of any Australian laws.

 Communication

We have several different e-mail addresses for different queries. These and other contact information, can be found on our Contact Us link on our website, via Company literature, or via the Company’s stated telephone and mobile telephone numbers.

 Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

 Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

 General

The Company reserves the right to use for any of the materials (i.e. graphics, websites, software programs etc.), created for the Client, as advertising and promotional material for the Company' sevices. This use is limited to the afformentioned purpose and it is not intended as advertising for the client. Should the Client wish not to have any such materials used by the Company, then the client is required to notify the Company in writing prior to entering into any contract, or accepting any such services from the Company.

The laws of Australia govern these terms and conditions. By accessing this website, and using our services / buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the Australian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

 Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site and the Company's products and services will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site (including the Terms and Conditions page). If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© DO IT Solutions 2009 - 2014. All Rights Reserved

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